Accessibility Statement

Effective / last updated: August 6, 2026

We want everyone to be able to find care here, book it and understand what it costs — including people who use a screen reader, navigate by keyboard alone, magnify the screen, or rely on captions.

Our commitment

People come to this site at hard moments, often tired, often anxious, sometimes on a phone in a waiting room. A site that is difficult to use is a barrier to care, not just an inconvenience — so we treat accessibility as part of clinical access rather than as a finishing touch.

We design and build this site to work with assistive technology: headings that describe the page, text you can enlarge, links you can reach with a keyboard, and images that carry a description. We do not claim it is perfect. We do claim that when it falls short, we want to hear about it and we will fix it.

If any part of this site gets in your way, you should never have to work around it on your own. Call us and a person will do it with you.

The standard we work to

Our target is WCAG 2.1 Level AA— the Web Content Accessibility Guidelines published by the World Wide Web Consortium, and the benchmark United States courts most often apply to healthcare providers.

We describe this site as partially conformantwith that standard. In plain terms: most of the site meets it, and some parts do not yet. We are not claiming full conformance, because we cannot evidence full conformance — and an accessibility promise we cannot back up would be worth less to you than an honest one.

This statement was prepared on August 6, 2026 following an internal review of the pages and components we build ourselves. We have not yet commissioned an independent third-party audit. If and when we do, we will say so here and publish what it found, including the parts that did not pass.

The statement covers weleclinicnyc.com. Online booking happens on appointments.weleclinicnyc.com, a separate scheduling site operated for us by RunPractice. We do not control that site’s code, but the commitments below — a working phone alternative, and raising barriers with the vendor — apply to it just the same.

We re-check accessibility whenever we make a significant change to the site, and in any event we will review this statement and the limitations named below within twelve months of the date at the top of this page.

Known limitations

Three parts of this site are built and hosted by RunPractice, our forms and chat provider. They render inside our pages, but their markup is theirs, so we cannot correct it directly:

The intake form on our contact page. Field labels are moved into the placeholder text, which means the label disappears as soon as you start typing.
The insurance-verification form on our insurance page, which behaves the same way and also includes an acknowledgement checkbox and an anti-spam check.
The chat widget in the corner of every page. Its interface is sealed inside the vendor’s component, so we cannot verify or adjust its keyboard order, focus handling or contrast.

Where a barrier sits in a component we do not control, we do three things: we raise it with the vendor and ask for their accessibility conformance information; we make sure there is always a non-web route that gets you the same outcome; and we re-test the component each time we release a change to the site. If a component cannot be made usable, we replace it.

We are not going to publish a fix date for code inside someone else’s product, because we would be guessing and you would be relying on the guess. What we will commit to is the phone route in the next section — today, while these limitations exist, and afterwards.

Beyond those three, a site this size will have smaller issues we have not found yet: a heading level out of order, a link whose purpose is not clear when read on its own, a colour contrast close to the line. Please tell us. You will not be the only person affected, and a report from someone actually using assistive technology is worth more to us than any checklist.

Getting help another way

Everything this website does, a person here can do with you over the phone. Nothing about becoming a patient requires you to use a form, a chat box or the booking site.

Ask questions about a treatment and what it involves.
Ask what a visit costs, what is self-pay and what we can bill to insurance.
Give us your information by phone instead of completing the online intake form.
Book, reschedule or cancel an appointment.
Request a written estimate of your expected charges before you schedule.

If the site is a barrier

Call (646) 874-9340, Monday to Friday, 9:00 am to 8:00 pm Eastern Time. Tell whoever answers that you are having trouble using the website, and we will take your information, answer your questions and book your appointment by phone instead. There is no charge for this and it does not put you further back in the queue.

Free auxiliary aids and services, alternative formats and language assistance are available to you at no cost — including large-print or plain-text versions of anything published on this site. How to request them, and what we provide, is set out in our Notice of Nondiscrimination and Language Assistance.

In an emergency

Wele Clinic is not an emergency service. If you're experiencing a medical or psychiatric emergency, call 911 or go to the nearest emergency room. If you're having thoughts of suicide, call or text 988.

Report a barrier

If something on this site did not work for you, telling us is the fastest way it gets fixed. You do not need to know why it failed or what the technical term for it is — describe what happened in your own words.

Phone: (646) 874-9340, Monday to Friday, 9:00 am to 8:00 pm Eastern Time. Ask for your report to be passed to the practice manager.
Post: Omidvari Psychiatry P.C., 1123 Broadway, Suite 1117, New York, NY 10010, marked for the attention of the practice manager.
What to include: The address of the page, what you were trying to do, what happened instead, and the assistive technology, browser and device you use. Any one of those helps; all four help most.
What we do first: We confirm we have received your report and tell you who is looking at it.
When you will hear back: Within two business days. If the fix will take longer than that, we tell you what we are doing, what the workaround is in the meantime, and when we expect to update you again.
If you need care now: Say so at the start. We will not make you wait for an accessibility fix before we help you book — see Contact.

If our answer is not good enough

If you have raised a barrier with us and you are not satisfied with what we did about it, please tell us once more and ask for it to be reviewed — most things are resolved at that point. You are not required to come to us first, and nothing here limits your rights.

You can also file a civil rights complaint on the grounds of disability with the U.S. Department of Health and Human Services, Office for Civil Rights. A complaint is normally filed within 180 days of the event you are complaining about. Filing one costs nothing, and we will not retaliate against you or treat you differently as a patient for filing it.

Complaint portal: ocrportal.hhs.gov
Complaint forms: hhs.gov/ocr/office/file
Phone: 1-800-368-1019 (TDD 1-800-537-7697)
Post: U.S. Department of Health and Human Services, Office for Civil Rights, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, D.C. 20201

Our fuller grievance route, and the language-assistance services you are entitled to at no cost while you use it, are described in our Notice of Nondiscrimination and Language Assistance.

Questions about this statement

Wele Clinic is the registered assumed name of Omidvari Psychiatry P.C., a New York domestic professional service corporation. Questions about this statement, requests for content in another format, and accessibility reports all come to the same place.

Practice: Omidvari Psychiatry P.C.
Address: 1123 Broadway, Suite 1117, New York, NY 10010
Phone: (646) 874-9340
Office hours: Monday to Friday, 9:00 am to 8:00 pm Eastern Time
Other ways to reach us: Contact page
Statement last updated: August 6, 2026